TERMS & CONDITIONS

Last updated: 8 May 2026 · Effective: 8 May 2026

These Terms govern your use of HAMANI DOCS™, an AI-powered document drafting platform operated by HAMANI PTY LTD (ABN 73 277 932 893), a company registered in New South Wales, Australia.

By signing in, paying for credits, or using any feature of HAMANI DOCS, you agree to these Terms. If you don't agree, don't use the service.

CONTENTS

What HAMANI DOCS is — and isn't
Prohibited uses (strict)
AI-generated output disclaimer
Your account and free actions
Payments, credits and refunds
Intellectual property and trademarks
Your content and uploaded files
Limitation of liability
Indemnity
Suspension and termination
General terms
How to contact us

1. What HAMANI DOCS is — and isn't

HAMANI DOCS helps everyday Australians draft, format, and understand documents using artificial intelligence. The service is for legitimate paperwork only.

What we help with:

Filling empty forms with your own information
Drafting letters, emails, complaints, applications, references and basic agreements
Explaining or summarising documents in plain English
Formatting tables, ledgers and simple invoices for your own business

What we do NOT provide:

Legal, financial, tax, medical or migration advice
Lodgement of forms with any government department
Storage or hosting of government forms (we link to official .gov.au sources only)
Verification, certification or notarisation of any document
A substitute for a qualified lawyer, accountant, doctor or registered migration agent

2. Prohibited uses (strict)

You must not use HAMANI DOCS to:

Edit, alter, fabricate, or back-date any bank statement, payslip, invoice, receipt, transaction record or other financial document
Create, edit, or alter any identity document, including passports, driver's licences, Medicare cards, birth certificates, visas or proof-of-age cards
Fabricate or alter any tax record, ATO document, payment summary, group certificate or notice of assessment
Create or alter any medical certificate, prescription, doctor's note or hospital record
Write a reference, recommendation or letter pretending to be someone else
Impersonate any employer, landlord, doctor, lawyer, police officer or government official
File or submit any false affidavit, statutory declaration, court document, or witness statement
Make a fraudulent claim against Centrelink, the ATO, an insurer, a court, an employer or any other party
Generate any document intended to deceive a person, business or government body
Reverse engineer, scrape, mirror, or use automated tools to access HAMANI DOCS
Resell, sublicense or commercially redistribute the service
Upload content that is illegal, infringes copyright, or contains malware
Upload personal information about anyone other than yourself, unless you have their explicit permission

HAMANI DOCS uses automated systems to detect and refuse such requests. If your input is flagged, the action will be cancelled and refunded. Repeated attempts will result in account suspension, and serious cases will be referred to law enforcement.

3. AI-generated output disclaimer

All output from HAMANI DOCS is AI-generated and must be treated as a draft. AI can and does make mistakes, including factual errors, legal misstatements, miscalculations, and outdated references.

You agree that:

You will read, review and verify every output before relying on it
You will not submit AI-generated text to any government, court, employer, insurer, or other third party without first checking it for accuracy
For anything with legal, financial, medical or migration consequences, you will seek advice from a qualified professional before acting
HAMANI PTY LTD is not liable for any loss, error, omission, refusal, penalty, fine, judgement or other consequence arising from your use of AI-generated output

HAMANI DOCS is a tool to help you draft. The decision to use, submit, or rely on what it produces is yours alone.

4. Your account and free actions

You sign in using a Google account. You must be at least 16 years old to use HAMANI DOCS. If you are under 18, you must have permission from a parent or guardian.

Each new account receives 2 free actions as a trial. After that, all actions are paid using credits you purchase. Free actions cannot be transferred, gifted, or accumulated.

5. Payments, credits and refunds

Pricing

HAMANI DOCS is pay-as-you-go. There are no subscriptions. Standard rate is A$0.85 per action. Pack pricing offers reduced per-action cost. Prices are displayed at the point of purchase and are inclusive of GST where applicable.

Payment processing

Payments are processed by Stripe Payments Australia Pty Ltd. Card details are never stored by HAMANI DOCS. By purchasing credits, you authorise Stripe to charge your nominated card.

Failed actions are refunded

If an action fails for technical reasons (server error, AI provider unavailable, etc.), the credit or free action is automatically refunded. You do not need to contact us.

Refund policy

Credits are non-refundable once consumed. Unused credits may be refunded within 14 days of purchase if you have not used the service substantially, by emailing support@hamanidocs.com.au with your account details.

Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) where to do so would be unlawful. Where our liability cannot be excluded, it is limited (at our option) to re-supply of the service or refund of the price paid.

6. Intellectual property and trademarks

Our marks

HAMANI® is a registered trade mark of HAMANI PTY LTD in Australia, registered in Class 39 (transport and travel-related services). The mark HAMANI DOCS™, the HAMANI shield device, and the visual styling of this website are trade marks and trade dress of HAMANI PTY LTD, asserted under common law and through use in trade. Applications for further trade mark classes (including software and SaaS) are pending or planned.

Reservation of rights

All software, code, design, content, layout, copy, illustrations and arrangement of the HAMANI DOCS website are © 2026 HAMANI PTY LTD. All rights reserved. You may not copy, reproduce, mirror, scrape, reverse-engineer or create derivative works of any part of the platform without prior written permission.

Government forms

HAMANI DOCS does not host, distribute or reproduce government forms. We provide a directory of links to official sources. All government forms remain the property of the issuing department and are subject to Crown Copyright.

Copyright takedown

If you believe content on HAMANI DOCS infringes your copyright or trade mark, email support@hamanidocs.com.au with: (a) a description of the work, (b) the URL where the alleged infringement appears, (c) your contact details, and (d) a statement that you have a good-faith belief the use is unauthorised. We will investigate within 7 business days.

7. Your content and uploaded files

You retain all rights to documents and information you upload or paste into HAMANI DOCS. By using the service you grant HAMANI PTY LTD a limited, non-exclusive licence to process that content solely to provide you with output, for the duration of your session.

Uploaded files are processed in memory and discarded immediately. We do not retain copies of your files. Your typed inputs and AI outputs are not stored beyond the operational logs needed to debug and bill.

Do not upload content that:

Belongs to someone else and you don't have permission to use
Contains personal information about a third party without their consent
Is classified, confidential, or covered by professional privilege
Contains malware or executable payloads

8. Limitation of liability

To the maximum extent permitted by law:

HAMANI DOCS is provided "as is" and "as available" — without warranty of accuracy, fitness for purpose, uninterrupted availability, or freedom from defects
HAMANI PTY LTD's total aggregate liability to you for any claim arising from or in connection with the service is limited to the total amount you paid HAMANI in the 6 months preceding the claim
HAMANI PTY LTD will not be liable for indirect, consequential, incidental, special or exemplary damages, including loss of profit, business interruption, loss of data or loss of opportunity
HAMANI PTY LTD will not be liable for any decision you make on the basis of AI output, or for any action taken or refused by a third party (including any government department) in response to a document produced with our help

This clause applies whether the claim is brought in contract, tort (including negligence), statute or otherwise. The Australian Consumer Law preservation in section 5 still applies.

9. Indemnity

You agree to indemnify and hold harmless HAMANI PTY LTD, its directors, employees and contractors from any claim, loss, demand, fine, penalty, judgement, legal cost or other liability arising from or in connection with:

Your breach of these Terms (especially the prohibited uses in section 2)
Your use of AI-generated output
Content you upload or input
Your interactions with any third party as a result of using HAMANI DOCS

10. Suspension and termination

We may suspend or terminate your account, with or without notice, if we reasonably believe you have:

Breached any prohibited use
Repeatedly attempted requests our refusal systems blocked
Initiated a chargeback without first contacting support
Used the service in a way that exposes HAMANI PTY LTD to legal or reputational risk

You may close your account at any time by emailing support. Unused credits older than 14 days are non-refundable upon voluntary closure unless required by law.

11. General terms

Governing law

These Terms are governed by the laws of New South Wales, Australia. The parties submit to the exclusive jurisdiction of the courts of New South Wales and the Federal Court of Australia.

Severability

If any clause of these Terms is found to be invalid or unenforceable, the remaining clauses continue in full force.

Force majeure

Neither party is liable for any failure or delay caused by events beyond its reasonable control, including AI provider outages, internet failures, natural disasters, government action, or pandemics.

Variation

We may update these Terms at any time. The "Last updated" date at the top will reflect when changes were made. Continued use of HAMANI DOCS after a change constitutes acceptance.

No waiver

Failure to enforce any clause of these Terms is not a waiver of our right to enforce it later.

Entire agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and HAMANI PTY LTD regarding HAMANI DOCS, and supersede any prior representations.

12. How to contact us

HAMANI PTY LTD
New South Wales, Australia
Email: support@hamanidocs.com.au
Response time: 3-5 business days